Twin Ports Performance Excellence Network (TPPEN)
Purpose:
The purpose of the Twin Ports Performance Excellence is to improve individual, organization, and community performance by sharing knowledge and best practices and by using quality tools to address community issues. The Network is designed to promote performance excellence, to inspire peer accountability, and to address community challenges that transcend organizational boundaries.
Board of Advisors:
| Moe Benda |
University of Minnesota, Duluth (Virginia Campus) |
| Tawnyea Bolm-Lake |
Duluth Public Schools |
| Barbara Possin |
Essentia (SMDC) |
| Anne Schilling |
AMSOIL |
| Pam Solberg-Tapper |
Coach for Success |
| Stephanie Vine |
in transition |
Future Presentations:
| Nov 16 |
The Economy: How Did We Get Here?? |
Kevin Wilson, CEO, Blue Water Capital Advisors |
| Dec 21 |
TBD |
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| Jan 18 |
Hiring & Retaining New Employees |
TBD, AMSOIL |
Archived Presentations:
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Next TPPEN Meeting Topic:
Customer Focus at Memorial Blood Centers
Speaker:
Tania McVean,
Community & Hospital Relations Coordinator
Date:
Wednesday, February 15
Time:
7:00 Registration, networking, breakfast
7:30 Program
8:30 Networking (optional tour)
9:00 Adjourn
Location:
Memorial Blood Centers
Burning Tree Plaza, Suite 300
5115 Burning Tree Rd
Duluth, MN 55811
(near Best Buy and TJ Maxx)
Cost:
$20 for non-members
$10 for members of partner organizations
FREE for Council members Click here to register.
Topic Overview:
In today's environment, focusing on your customers is paramount -- listening to their needs, delivering innovative products/services that satisfy those needs, building relationships that create deep levels of customer satisfaction and engagement. Whether you are a business, school, healthcare organization, governmental agency, or nonprofit, systematically focusing on your customers can be the difference between success and failure.
The Minnesota Council for Quality is pleased to welcome Tania McVean, Community & Hospital Relations Coordinator, Memorial Blood Centers, to its February 15 session: "Customer Focus at Memorial Blood Centers." Tania will share some of the many processes -- including the Customer Experience Management Process, voice of the customer processes, and customer communication mechanisms -- used by MBC to build a culture that focuses on its customers -- its donors, recipients, hospital partners, and other stakeholders.
The session is from 7:30-8:30 a.m. on February 15 (networking and continental breakfast begin at 7:00 a.m.) at Memorial Blood Center. Admission to TPPEN is FREE for Council members and guests ($20 for non-members).
For more information, please visit http://www.councilforquality.org/TPPEN.cfm. Space is limited so register today by emailing brian.lassiter@councilforquality.org.
Speaker Bio
forthcoming
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