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Driving Excellence, Sustaining the Journey:
19th Annual 2009 Minnesota Quality Award Event
Tuesday, May 18, 2010
Lunch: The St. Paul Hotel, 350 Market Street, St. Paul MN 55102
Workshops, Reception, Celebration: Landmark Center, 75 5th Street W, St. Paul MN 55102
** Slides & video link of keynotes below **
Afternoon Luncheon & Learning Workshops
The St. Paul Hotel
| 11:00-11:30 |
Registration |
| 11:30-12:45 |
Luncheon (at The St. Paul Hotel):
Keynote address by Larry Potterfield, founder and CEO of MidwayUSA, a small business from Missouri and 2009 Malcolm Baldrige National Quality Award recipient): America Needs Baldrige
Slides
Video link:
Introductory remarks, Senators Franken/Klobuchar staff remarks (0:00 - 7:09)
Keynote: Larry Potterfield (7:10 - 30:00)
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Landmark Center
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Education |
Healthcare |
Small Business
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Public
Sector |
| 1:00-1:50 |
Schools and Community…Partners for Learning
Dover-Eyota Schools
Jane Olstad Johnson, Director of Curriculum/ Continuous Improvement
Jeanne Svobodny, Elementary Principal
Slides |
Leading Alignment in a Complex Organization
Benedictine Health System
Dale Thompson, CEO
Dennis Acrea, SVP
Slides |
Strategic Planning from the Baldrige Perspective
MidwayUSA (2009 Baldrige Recipient)
Larry Potterfield, CEO
Slides
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Why We Do What We Do
Minneapolis VA Medical Center
Steve Kleinglass, Center Director (CEO)
Slides |
| 2:00-2:50 |
RCTC’s Alphabet Soup: Strategic Alignment + (SPP+IPP+APR+SR) = BSC
Rochester Community & Technical College
Don Supalla, President
Marilyn Hansmann, VP of Finance and Facilities
Dave Weber, Chief of Strategic Operations
Slides
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Albert Lea Medical Center’s Journey To Excellence
Albert Lea Medical Center, Mayo Health System
Dr. Mark Ciota, CEO
Panel:
Stephen Waldhoff, CAO
Ginny Larson, Service Line Administrator
Jane Killpack, Director of Quality
Monica Fleegel, Director of Human Resources
Tricia Dahl, Associate Clinic Administrator
Tonia Lauer, Administrative Quality Officer
Slides |
Process Improvement in
Workforce Development
Workforce Development, Inc.
Randy Johnson, CEO
Jakki Trihey,
Literacy Coordinator
Slides |
Starting the Baldrige Journey: Certainty in an Uncertain Future
State of MN, Dept of Human Services, Chemical & Mental Health Services Administration
Dr. Read Sulik, Assistant Commissioner
Slides |
| 3:00-3:50 |
Engaging Your Workforce, Faculty, Staff in Quality Improvement
University of Wisconson-Stout (2001 Baldrige Recipient)
Julie Furst-Bowe, Provost and Vice Chancellor
Slides |
Creating a Culture of Service
Austin Medical Center, Mayo Health System
Peter Cunningham, M.D.
General Surgery; Physician Service Champion and Service Team Co-Chair
Sheri Nemec
Patient/Customer Relations Manager; Service Excellence Department
Slides
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The Day I Met Malcolm Baldrige: How we Used our Feedback Report to Elevate Organizational Performance
Cardinal of Minnesota
Becky Lyons,
Director of Training and Development
Sarah Oachs, Program Director
Philip Zeccardi,
Human Resource Manager
Michael Garner, Director of Operations
Slides |
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Evening Celebration & Networking Event
Time: 4:00 to 6:30 PM
Location: Landmark Center
| 3:30-4:30 |
Registration |
| 4:15-5:15 |
Reception (heavy hors devours, cash bar):
MN Quality Award recipient poster sessions, networking (~350 leaders/professionals attended)
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| 5:15-6:30 |
Celebration Event:
- Recognizing 2009 MN Quality Award recipient organizations
- Thanking our 2009 MN Quality Award Board of Evaluator volunteers
- Keynote by Brenda Clark, Associate Superintendent of Learning at Iredell Statesville Schools (N Carolina), 2009 Malcolm Baldrige National Quality Award recipient: Driving Excellence, Sustaining Performance Slides
- Keynote by Craig Luzinski, Chief Nursing Officer at Poudre Valley Health System (Colorado), 2008 Malcolm Baldrige National Quality Award recipient: Saving Lives with Baldrige Slides
Video link:
Introductory remarks: Lynn Willenbring (Chair of MCQ Board, CIO of City of Minneapolis), Brian Lassiter (President of MCQ) (0:00 - 4:05)
Recognition of Staff/Evaluators/Volunteers (4:05 - 16:20)
Keynote: Iredell Statesville Schools (16:20 - 41:40)
Keynote: Poudre Valley Health System (41:40 - 59:30)
Recognition of 2009 MN Quality Award recipients:
Workforce Development, Inc. (59:30 - 1:03:30
State of Minnesota, Dept of Human Services, Chemical & Mental Health Services (1:03:30 - 1:06:20)
Dover-Eyota Schools (1:06:20 - 1:10:40)
Cardinal of Minnesota (1:10:40 - 1:18:45)
Austin Medical Center, Mayo Health System (1:18:45 - 1:21:15)
Rochester Community & Technical College (1:21:15 - 1:24:45)
Minneapolis VA Medical Center (1:24:45 - 1:27:15)
Benedictine Health System (1:27:15 - 1:30:15)
Albert Lea Medical Center, Mayo Health System (1:30:15 - 1:33:00)
Final Remarks: Kevin Bjork (Vice Chair of MCQ Board, VP-Quality, Hutchinson Technology) (1:33:00 - 1:36:00)
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We thank our sponsors:
Gold
Silver
Bronze
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